PRO Club Bellevue

Imma be straight up the gym is one of the best I’ve used and the staff are all friendly. The locker room needs to be gutted and completely renovated as there’s stains and it’s humid and poorly ventilated with a strong musty scent. There’s even carpet in the entire locker room and I’m pretty sure it’s older than me. It’s pretty nasty ngl

Great place for swimming and their swim classes are the best that can be found in this area. We mainly choose pro club because they offered flexible hours for kids swim classes. In the course of one year, both my kids progressed from being afraid of deeper than waist water to swim a full sized pool comfortably. If you like swimming or looking for swim lessons this is the best spot in town. A special shout out to Osvaldo ( Ozzy ) from front desk who is always ready to spark up a conversation and Andreea from the pro shop who made sure I got the best deal on an item I got from their store. Friendly and welcoming team !

Looks like they’re doing another 10% price hike for the new year. It would be $154 a month now for me. They did the same thing last year, without an appropriate announcement every time which is unethical in my opinion. Ive been coming to this place for more than 20 years and it seems like I now have been priced out even though the quality of the gym is declining with cleanliness. Quite sad. May be canceling my membership shortly. I likely wouldn't be considering cancelling it if they were more respectful of their members by properly announcing it. I had to go through several different channels to find where they discussed it at all. Will discuss the price hike with other members I know.

Since Bay Club took over, the overall quality has dropped hard. The amenities and facilities are noticeably dirtier, the locker rooms feel outdated, and the showers look like they haven’t been properly maintained in ages. It’s a big step down from what this place used to be. The bigger issue is the staff. One of the trainers Tony stepped in while I had a single set left and wouldn’t even let me finish. Instead of asking what was actually going on, he took the side of someone who had been hogging the machine and dismissed me when I tried to explain. It was immature and completely unprofessional. Even worse, my personal trainer was verbally harassed by another trainer in a way that was both racist and misogynistic. There’s absolutely no place for that in any workplace, let alone a gym that claims to be “premium.” Management’s response didn’t match the seriousness of the situation. The culture here used to be far better. Now it feels like the standards have slipped across the board, and no one in charge seems to be paying attention. Used to feel like family.

Starting from early this year, every weekday evening, the janitor named “Ken(t)” on the upper level men’s shower room has been consistently closing up the upper shower at 9:30 pm during weekdays, while the posted closing time is 10:45pm - almost 1 hour ahead of schedule every weekday night. The young “Ken” guy closes the upper level prematurely because he wants to go home early and as a consequence, every customer using ProClub men’s shower room after 9:30 pm needs to go down to the bottom level to take a shower. This creates accessibility issues. It also double the workload for other janitors working at the bottom level. It’s a really selfish and slacking action taken by Ken and created really bad customer experience. I hope management can investigate ASAP and replace the janitor named Ken and restore customers trust.