Hayes-Taylor Memorial YMCA

People are quick to complain but never to show appreciation. Been coming to this Y for 5+ years. Had a good experience of signing my daughter up for youth soccer program 3-4 yrs old after internet registration was not available. Smooth process and the employee who helped was great. Thank you! Overall good gym and friendly staff. Their pool is pretty massive, my kids love the frog slide. Barber park being right next door is a huge plus. Hope to see this site expand and thrive more.

I’m very disappointed with the way my YMCA membership cancellation was handled. On 8/13/25 at 2:42 PM, I called to cancel because an injury prevented me from working out. I spoke with a woman (unfortunately I didn’t catch her name) who said she would take care of it. I never received a confirmation email, but I trusted it was processed. Fast forward to 9/16/25—I was still charged $40.90. When I called to fix it, staff admitted the cancellation hadn’t been completed and only refunded $34.67, not the full amount. This feels careless and unprofessional. If you decide to cancel here, double-check everything in writing or you may end up paying for a membership you no longer use.

This YMCA is so great. The staff is very friendly and most of all the guests are very nice people. Everyone has a smile and just lets you have a good workout AND, they have towels for you to use there.

I had a very disappointing experience over the phone with the receptionist, Kenny, at Hayes-Taylor YMCA. As a senior looking for information about membership and non-membership options, I expected patience and professionalism. Instead, I was met with a condescending and unwelcoming tone that felt unnecessarily hostile. When calling a community-focused organization like the YMCA, especially one that serves many seniors, I expected kindness, understanding, and respect. Unfortunately, this interaction was the opposite and left me feeling disrespected and hesitant about pursuing a membership here.

Customer service response is deplorable. Kenny at the front desk would benefit from customer service training. Using certain phrases like “as I said before” and phrases that align with not being able to recognize a customer’s concern should be avoided. I’ve been a member of Hayes - Taylor for 15 years and am seriously considering canceling the membership based on unpleasant experiences with Kenny and other staff.